Who can help me with my Music/Audio Production software?
Your first point of contact for audio-related technical questions should always be your instructor. Your instructor is an expert in the technology you are using and can address your questions in the context of the course content.
In the evening, when your instructor is not available, you can contact the Audio Tech support team on chat, Monday - Friday from 5pm to 9pm (EST). They can assist with the installation and operation of your audio interface, Pro Tools, Sibelius, Logic, iLok, MIDI keyboard, and other pieces of equipment unique to Music & Recording degree programs. To contact these specialists, use the following chatroom:
For music-related questions, your first point of contact is still your instructor, but after-hours help is available from the Music Help support team on chat, 7 days a week from 5pm to 9pm (EST). They can help you with music notation, music theory, composition techniques, and other music-related questions. To contact these specialists, use the following chatroom: