Please follow these troubleshooting steps to remove Malware from your Mac.
PART 1: Remove Adware with Malwarebytes
Malwarebytes is a tool which is designed to remove adware from your Mac.
1. Click here to download: https://www.malwarebytes.org/mac-download/
2. Please launch the downloaded file to start the installation and click the Continue button to start the installation.
3. On the important information pane, please click the Continue button.
4. On the Software License Agreement pane, please click the Continue button.
5. Then, please accept the License Agreement by clicking the Agree button.
6. Then, please start the installation by clicking the Install button.
7. Please complete the installation process by clicking the Close button.
8. If you wish to utilize the free trial, please click Turn On Protection. If not, please click the Not Now button. Please note that after the free trail, it will allow you to utilize a free version of this software without payment.
9. To scan your computer, please click Scan Now button.
10. Once the scan has completed, please Select All found Malware and click Remove Selected Adware.
PART 2: Double-check for Malware with Avast
Avast is a free antivirus which will detect and remove Adware adware from your Mac.
1. Click here to download: http://download.ff.avast.com/mac/avast_free_mac_security.dmg
PART 3: Remove Adware from Browsers (Optional)
If you are still experiencing issues with the Adware in Safari, Firefox, or Chrome, we will need to manually check for malware. This step only needs to be performed if your issues have not been solved by the previous steps.
Remove Adware from Safari
1. From the Safari menu, select "Preferences..."
2. In the Safari Preferences window, click the “Extensions” tab. Find the “Omnibar, SearchMe, VidX, MacShop, MacSave, MacVDx plugin, then click on the “Uninstall” button. This infection can add more than one extension; it is recommended that you remove all unknown extensions from Safari.
3. Next, select “Preferences", go to the “General” tab and change the “Default Search Engine” to Google. Then, in the General tab, find the “Homepage” and change it to “google.com”.
Remove Adware from Google Chrome
1. Click on Chrome’s menu button (three dots in the upper-right corner). When the drop-down menu appears, select Settings.
2. Chrome’s Settings should now be displayed. Scroll to the bottom of the page and click on Advanced (as shown below).
3. Chrome’s advanced Settings should now be displayed. Scroll down until you see the Reset Settings option, then click Restore settings to their original defaults.
4. A confirmation message will appear. To complete the restoration process, click Reset settings.
Remove Adware from Firefox
1. In the Firefox’s address bar type: about:support, then click on Enter.
2. Click the “Reset Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
3. To continue, click on the “Reset Firefox” button in the new confirmation window that opens.
4. Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish."
Advanced Adware Removal
Chumsearch is a known Mac adware that aggressively burrows into the system by installing itself as an application, browser extension, and creating a malicious Device Profile that allows its effects to persist even after removal.
1. Go to System Preferences and click on Profiles.
2. In the list of profiles on the left side choose AdminPrefs and click on “-” button to remove it.
3. It may be named differently, so remove all visible profiles. Check the picture below to see what it may look like.
4. Repeat steps shown previously about removing extensions and resetting your browser.