MacBook Pro - 3-Year Apple Care Warranty Information

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Every MacBook Pro from Full Sail University comes with a 3-Year AppleCare Protection Plan. Please read this article for common questions and answers.


What does it cover?
The plan covers: repair costs for manufacturer defects, technical support from Apple, and for some students, limited coverage for accidental damage (see details below). Theft is not covered.

Manufacturer Defects:

The plan covers repair costs for manufacturer defects (for example, a hard drive crash).

Limited Accidental Damage (for some students):

  • If you received your Mac from Full Sail prior to July 2017, coverage for accidental damage was not included as part of your protection plan. Apple can repair your laptop but at an out-of-warranty cost (Apple offers estimate free of charge).
  • If you received your Mac from Full Sail on or after July 2017, you have AppleCare+ which means that repairs for accidental damage may be covered for a smaller service fee. Click here for details and pricing.

 


Do I need to register? 
No. Your AppleCare Warranty is already registered to your MacBook and is directly linked to its serial number. You can call AppleCare (800.800.2775) with any questions about your plan, but you can also check the current state of your Mac's coverage plan by going to https://checkcoverage.apple.com/ and entering your Serial Number, which can be located in any of the following ways:

In the "About This Mac" Window

Choose the Apple () menu > About This Mac. The window that appears lists your computer's model name and serial number. You can then use your serial number to check your service and support options or to find your tech specs.

On the Bottom of Your MacBook Pro

Close your MacBook Pro and turn it over. The serial number is on the underside of the computer, near the regulatory markings.

On the Original Product Packaging

 If you still have the original packaging for your MacBook Pro, you can find the serial number on a barcode label on the box.

How to Contact AppleCare for Assistance:

  • AppleCare Support: 1-800-800-2775
  • Hours: 7am-8pm (Mon-Fri); 8am-8pm (Sat/Sun) Central Time
  • You can make an appointment with Apple by going to https://www.apple.com/retail/
  • You can see more features of your AppleCare Warranty by going here.
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