FSO - Login Has Failed

 

Issue:
While attempting to log into a Full Sail University application, the following error message appears:

"Wrong email or password."
SSO_error.png


Troubleshooting Steps:
Step 1. Attempt to login once more.  An incorrect key might have been pressed by mistake.
Step 2. Make sure you are entering your Full Sail student email address, and include the "@student.fullsail.edu" ending.
Step 3. Perform a password reset by clicking the "Need to reset your password?" link.
Step 4. Perform a browser reset.
Step 5. Try signing in with an alternate browser, such as Firefox or Chrome.
Step 6. If the issue persists, please reach out to FSO Support for further assistance. Please make sure to provide screenshots, details about the error, and troubleshooting steps you have taken to correct the issue.

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