How to Join a GoToTraining or GoToMeeting

This tutorial will show you how to register and join a GoToTraining or GoToMeeting session. You must have broadband internet connection (DSL, Cable, etc.), and we recommend that you use a USB headset with a microphone. This tutorial is divided into three sections: Registration, Joining A Session, and Using GoToTraining.

Step 1. Before joining a GoToTraining session, you need to register for the session with a unique registration link. This link will be posted on your course page, or sent to you via email. If you have any question about where to find this link, please contact your instructor.

The link will look similar to this:

Step 2. Once you click on the link, you will be taken to a page that looks like the image below. Complete all of the fields and click “Register.”

Step 3. The next page is a confirmation of the session you just registered for. This page gives you the vital information needed to join the session when the time comes. This info will also be emailed to you for future reference. Be sure to keep the email! You will need the “How to join the training” link later to join the session!

Step 4. If your instructor has uploaded materials for the session (files to download or websites to view), you can access them prior to the session by clicking on the link on the confirmation page or in the confirmation email.

Step 1. The first time you join a meeting, you will need to install the GoToTraining application. Begin this process at least 15 minutes before the session start time to allow for installation and possible troubleshooting.
Step 2. Click the “join” link in the confirmation email you received in Step 3. If you have used GoToTraining previously, skip to Step 6. If this is your first time joining a session, you will be taken to this page (figure C) to download the GoToTraining application.

Step 3. Once downloaded, navigate to your Downloads folder (figure D) and launch the Citrix Online Launcher. This will install the application and open it.

Step 4. If you have joined a session in the past, you probably already have the GoToTraining application installed. If so, the application will automatically launch when you click on the “join” link in your confirmation email. You may be presented with a window like this (figure E). If so, click OK.

Step 5. If the session has begun, you should now be in the session and your screen will look like this (figure F).

Step 6. If you are early and the session has not yet begun, you'll be put on hold until your instructor arrives. You will see this window (figure G). If this message stays on the screen past the start time of your meeting, you will need to contact your instructor.


You have two settings for hearing and talking to others in your session:
Option 1: Mic & Speakers (recommended): You can use your Mac’s built in speakers and microphone, but you may encounter feedback or difficulty hearing and being understood. It is recommended that you use a USB headset that has a microphone instead of the built in mic and speakers on your Mac. If you must use the built in mic and speakers, you should find an environment with low background noise and speak clearly while facing your computer.

Clicking the Mic & Speakers option in the control panel will switch things over to your default audio device. If you encounter issues, use this support article to make sure your settings are correct:

Option 2: Telephone (not recommended): This is not a toll free number. It will be handled like a long-distance call. Depending on your phone provider and phone plan, you may be charged for this call. If you must use this option, see this support article for setup instructions:

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